One way to amplify your message is by drafting a powerful story that tells customers what your small business is all about. “Stories give the customer an easy way of passing on information to others. They are simple to remember and easy to communicate,” said Kordell Norton, author and expert on customer relationships.“Some are short and connect in profound ways,” he added, citing Morton Salt’s “when it rains it pours” and John Deer’s “nothing runs like a Deere.”
A good story has the following essential components, according to Norton. Include these, and you’ll be able to tell a tale that will connect with your customers through empathy.
- A hero (customer) is introduced.
- The journey is undertaken.
- The monster (customer’s problem) raises its snarling head.
- The hero fights and wins.
- The moral of the story is contemplated.
For more ideas on how your story can boost the bottom line, attend the free Manta webcast “Social Marketing: How to Turn Your Story into Sales.”